Operations Specialist - Customer Care (AI)

Location: Milwaukee, WI, United States; hybrid workplace

Company

hirify.global develops healthcare technology products, solutions, and platforms designed to improve the lives of seniors and their caregivers.

What you will do

• Provide responsive customer support across phone, chat, and email, resolving customer needs and maintaining a positive service experience.
• Investigate customer inquiries and order issues using internal platforms, reporting tools, data, and AI-enabled tools.
• Diagnose root causes, process electronic order exceptions, and minimize operational disruptions.
• Coordinate with internal teams and service providers to resolve complex issues and facilitate timely decisions.
• Identify recurring issues and recommend workflow improvements that increase service consistency and efficiency.
• Maintain accurate case records and follow-up actions to support continuity and accountability.

Requirements

• Experience delivering customer support through phone, chat, or email with a focus on timely and accurate issue resolution.
• Ability to investigate complex customer or order issues, analyze available information, and determine practical solutions.
• Proficiency with customer service systems, order-processing platforms, and reporting tools.
• Experience using AI-enabled tools or data insights for problem-solving and service efficiency.
• Clear written and verbal communication with customers, internal teams, and service providers.
• Ability to de-escalate difficult interactions, mediate concerns, and maintain productive customer relationships.
• Ability to coordinate cross-functional issue resolution while balancing changing priorities and incomplete information.

Nice to have

• Bachelor’s degree in business, operations, or a related field.

Culture & Benefits

• Hybrid work arrangement in Milwaukee, Wisconsin.
• Generous benefits package.
• Work involves collaboration with internal teams and service providers to support dependable customer operations.