Support & QA Specialist, Tax

Location: New York, US; onsite

Salary: $77,000–$91,000 per year, plus equity options.

Company

hirify.global is an AI tax preparer used by accounting firms across the United States, backed by Northzone, Neo, Analog, and Raine.

What you will do

• Reproduce customer-reported issues step by step in hirify.global and the tax software used by accounting firms.
• Write complete Linear tickets with reproduction steps, expected and actual results, screenshots, and sample data.
• Respond to customer tickets, troubleshoot technical issues, and identify workarounds.
• Verify fixes before communicating resolution and perform regression testing after releases.
• Identify patterns across support tickets and flag issues before they spread.

Requirements

• Hands-on QA or software testing experience, including reproducing bugs and documenting them for engineering teams.
• Customer support experience using a ticketing system such as Pylon, Zendesk, Intercom, or Freshdesk.
• Tax experience from a tax or accounting firm, tax software company, or personal tax-return preparation; tax-preparer experience is not required.
• Familiarity with at least one major tax platform, such as CCH Axcess, UltraTax, Lacerte, ProConnect, Drake, or GoSystem.
• Methodical problem-solving, clear writing, curiosity, patience with deadline-driven customers, and ownership through resolution.

Nice to have

• Experience with Linear or Jira, browser developer tools, or screen-recording tools for capturing issues.

Culture & Benefits

• Level 1 role with transparent, non-negotiated compensation options: $77,000, $84,000, or $91,000 per year, each paired with a different equity allocation.
• Performance reviews every four months.
• Fully covered platinum medical insurance for employees and dependents, plus dental and vision insurance.
• 401(k), paid maternity and paternity leave, and at least 30 days of paid holiday annually.
• Latest computer equipment, home-office setup budget, and company-wide offsites every four months.

Hiring process

• 30-minute introductory call.
• 60-minute bug-reproduction exercise involving issue reproduction and ticket writing.
• 60-minute final interview with Rachel and the team.