Support & QA Specialist, Tax (Remote)

Location: Fully remote within the United States, excluding New York; preference for candidates in the Pacific or Mountain time zones.

Salary: $66,000–$78,000 per year, plus equity options based on the selected compensation offer.

Company

hirify.global is an AI tax preparer used by accounting firms, integrated with the tax software they already use.

What you will do

• Reproduce customer-reported issues step by step in hirify.global and existing tax software.
• Write complete Linear tickets with reproduction steps, expected and actual results, screenshots, and sample data.
• Respond to customer tickets, troubleshoot technical issues, and develop workarounds.
• Verify fixes before communicating resolution to customers and perform regression testing after releases.
• Identify recurring patterns across support tickets and escalate emerging issues.

Requirements

• Hands-on QA or software testing experience, including reproducing bugs and documenting them for engineering.
• Customer support experience using a ticketing system such as Pylon, Zendesk, Intercom, or Freshdesk.
• Tax experience from a tax or accounting firm, tax software company, or personal tax-return preparation; tax-preparer experience is not required.
• Familiarity with at least one major tax platform, such as CCH Axcess, UltraTax, Lacerte, ProConnect, Drake, or GoSystem.
• Methodical troubleshooting, clear written communication, curiosity, patience under customer deadline pressure, and ownership through resolution.
• Must be based in the United States outside New York.

Nice to have

• Experience with Linear or Jira, browser developer tools, or screen-recording tools for capturing issues.

Culture & Benefits

• Transparent salaries, equity options, company finances, and anonymous team feedback.
• Level 1 role with three salary/equity offers based on location; compensation is not negotiated.
• Performance reviews every four months.
• Fully covered platinum-level medical insurance, including dependents, plus dental and vision insurance.
• 401(k), paid maternity and paternity leave, at least 30 days of paid holiday, computer choice, and a home-office budget.
• Company-wide offsites every four months.

Hiring process

• Complete a 30-minute introductory call.
• Complete a 60-minute bug-reproduction exercise involving issue reproduction and ticket writing.
• Attend a 60-minute final interview with Rachel and the team.