Managed Services Engineer

Location: 100% onsite at the client’s corporate office in Allen, Texas, Monday-Friday, 8AM to 5PM

Salary: $58,000-$65,000 USD annually

Company

hirify.global provides technology solutions and consulting services, helping organizations integrate, automate, and innovate through technology.

What you will do

• Provide Tier I technical support to end users onsite and remotely.
• Manage, prioritize, and document support requests in Zendesk or a comparable ticketing system.
• Troubleshoot Meraki or similar network infrastructure, Microsoft 365, Intune, Entra, VMware, and Windows server roles.
• Deliver professional white-glove support to end users, executives, and business-critical teams.
• Escalate complex issues and maintain accurate ticket documentation through resolution.
• Guide users on IT policies, tools, and best practices while working effectively under pressure.

Requirements

• Associate degree in Information Technology or a related field, or at least 2 years of service desk or IT support experience.
• Hands-on experience with Zendesk or a comparable ticketing system, network infrastructure such as Meraki, Microsoft 365 administration, Intune, Entra, and VMware virtualization platforms.
• Basic understanding of Windows server roles and functions.
• Strong active listening, communication, customer service, typing, and documentation skills.
• Ability to multitask, adapt quickly, manage time effectively, match resources to technical issues, and work in a fast-paced, high-pressure environment.
• Must be eligible to work in the U.S. without sponsorship.
• Comfortable using generative AI tools in day-to-day work.
• Must work onsite at the corporate office and be able to sit, stand, use computer equipment, stoop, kneel, reach, and lift up to 50 pounds as needed.

Nice to have

• Experience supporting users in mortgage, financial services, banking, or another regulated business environment.
• Experience providing white-glove support to end users, executives, and business-critical teams.

Culture & Benefits

• Professional, collaborative, inclusive workplace with a startup spirit and scalable business environment.
• Medical, dental, and vision plans; 401(k) with employer match; 529 College Savings Plan; HSA; life insurance; and long-term disability coverage.
• Training and development programs, generous paid time off, and work-life balance support.
• Major offices provide snacks and beverages.