Lead Product Manager, Consumer Experience (AI)

Location: Fully remote within the United States. Other listed locations include Los Angeles, Boston, Denver, Atlanta, and Washington, DC.

Base salary: $180,000–$210,000 per year, plus meaningful equity.

Company

hirify.global operates an on-demand marketplace for lawn care and outdoor services through hirify.global, Lawn Love, and Home Gnome on a shared platform.

What you will do

• Own the end-to-end consumer experience from first booking through the lifetime of the customer relationship.
• Set the product vision and roadmap for onboarding, search, discovery, property details, scheduling, reviews, cancellations, win-back, cross-sell, and personalization.
• Build a deeper understanding of each household and turn property, seasonal, and customer information into personalized outdoor-services recommendations.
• Reduce scheduling and cancellation friction while improving retention, lifetime value, and customer satisfaction.
• Align customer expectations with Pro expectations using customer input, Pro knowledge, and proprietary property data.
• Partner with engineering, design, data and applied science, marketing, operations, and the Pro-experience PM to ship the roadmap.

Requirements

• 6+ years of product management experience on consumer-facing products, including a B2C product launched at scale.
• Exceptional, explainable outcomes with clear ownership of important product decisions.
• Experience launching AI-powered consumer products and agentic or AI-based consumer experiences.
• Strong customer focus, including using reviews, support conversations, funnel data, product analytics, and retention cohorts to identify and solve consumer problems.
• Systems-thinking approach to marketplace products, including the second- and third-order effects of customer changes on Pros, pricing, and operations.
• Experience delivering meaningful personalization beyond basic customer-name customization.
• Ability to set priorities, defend product decisions, collaborate closely with design, write evaluations, read transcripts, and prototype with LLMs.
• Bachelor’s degree in business, analytics, engineering, design, or a related field, or equivalent practical experience.
• Individual-contributor role with no direct reports; data PM, platform PM, strategy-only, and tactical delivery profiles are not suitable.

Culture & Benefits

• Fully remote work within the United States, with collaboration prioritized over desk-based work.
• Lean engineering team, partly legacy stack, and seasonal tests that may take months to evaluate.
• Medical, dental, and vision coverage.
• Flexible PTO focused on results.
• Meaningful equity participation tied to company growth.