Support Engineer (AI)

Location: Remote, United Kingdom; London listed as another location.

United Kingdom base pay range: £62,000–£77,250 GBP per year.

Company

hirify.global provides a continuous integration and continuous delivery platform used to automate software development, testing, and deployment.

What you will do

• Build, manage, test, and improve AI support agents, including their instructions, workflows, and knowledge.
• Investigate complex customer problems using logs, code tools, monitoring data, and distributed-system troubleshooting.
• Write and update help articles, report bugs and incidents, and provide clear customer updates during incidents.
• Share customer feedback with Product and Engineering while accurately describing product capabilities.
• Meet response targets for owned cases and participate in the on-call rotation.

Requirements

• At least 2 years of experience in technical product support or software engineering.
• Hands-on professional use of AI tools, including writing instructions, reviewing results, and building or testing AI agents or workflows.
• Experience troubleshooting cloud or distributed systems through log analysis.
• Hands-on experience with Docker, Kubernetes, and kubectl.
• Experience supporting self-hosted or on-premises software, including tools such as Helm and support bundles.
• Experience with build, test, and deployment automation, including automated tests and CI/CD pipelines.
• Knowledge of iOS application testing and code signing.
• Working knowledge of CI/CD, Git, Linux command line, scripting, networking, and security basics.
• Experience troubleshooting SSO, OAuth, access controls, identity providers, and code-hosting sign-in.
• Clear technical writing and speaking skills, plus experience working across time zones with clear handoffs.

Nice to have

• Infrastructure as code experience, such as Terraform.
• Experience with tracing and monitoring tools.
• Experience with AWS, Google Cloud, or Azure, including OIDC trust policies.
• Experience with self-hosted build runners or Windows, macOS, or Arm build environments.
• Security response experience, including CVE triage, certificate problems, or abuse reports.

Culture & Benefits

• Work remotely in the United Kingdom as part of a support organization operating across North America, Asia Pacific, and Europe.
• Participate in a structured on-call rotation and meet defined customer response targets.
• Reasonable accommodation is available for candidates with disabilities during hiring and employment.