Technical Customer Success Executive (Manufacturing)

Location: Palo Alto, California, USA; hybrid work with at least 3 days per week in the Palo Alto office and travel to customer sites worldwide.

Representative annual overall total compensation: $180,000–250,000 in the Bay Area.

Company

hirify.global builds an AI-powered manufacturing acceleration platform for complex electronics, using manufacturing images, test logs, BOM data, performance data, and repair cycles to improve yield, throughput, quality, and product ramp.

What you will do

• Own a portfolio of strategic customers and drive platform adoption, NPI acceleration, first-pass yield, and business outcomes.
• Lead customer deployments and manufacturing programs, including project configuration, station deployments, correlations, discoveries, monitors, and manufacturing data quality.
• Analyze manufacturing and test data to identify root causes and quantify improvements in yield, failure-analysis time, throughput, and quality.
• Lead quarterly business reviews with VP-level stakeholders, communicate outcomes, and identify expansion opportunities.
• Represent customer needs and collaborate with Product, Engineering, Sales, Data Quality, and company leadership.
• Navigate ambiguity, take ownership of customer challenges, and deliver results with urgency.

Requirements

• 8+ years of experience in hardware development, manufacturing, test, quality, reliability, or technical program management within the electronics industry, including 2+ years working directly with customers, manufacturing partners, or cross-functional teams responsible for technical outcomes.
• Deep understanding of manufacturing KPIs, including yield, failure analysis, throughput, quality, and production readiness.
• Experience analyzing electronics test, functional, or reliability data to identify root causes and drive improvements.
• Ability to translate complex technical problems into clear business impact and communicate effectively with executive stakeholders.
• Strong written and verbal communication skills, including experience creating data-driven presentations that influence decisions.
• Ability to build trust, influence teams without direct authority, and drive outcomes in ambiguous startup environments.
• Strategic mindset with the ability to identify opportunities, build action plans, and execute with urgency.

Culture & Benefits

• Collaborative, supportive, and impact-oriented working environment.
• Work from the Palo Alto office at least 3 days per week and travel to customer sites across the globe.
• Health, vision, dental, commuter plans, and parental leave.
• All employees must follow company security and privacy policies and report suspected incidents or policy violations.