Customer Programs Manager (Healthcare)

Location: USA Remote - Nashville, TN 37203; fully remote, with a Nashville Resource Center and onsite events available for team members within commuting distance.

Salary: $70,252–$76,190 per year.

Company

hirify.global provides learning, clinical development, credentialing, and scheduling applications for healthcare organizations.

What you will do

• Own and evolve the hirify.global User Groups program, including strategy, planning, content direction, communications, engagement, measurement, and continuous improvement.
• Lead quarterly planning and year-round engagement with Product Marketing, Community, Customer Success, Customer Marketing, Events, and other stakeholders.
• Manage the hirify.global Innovation Council, including member recruitment, executive engagement, annual planning, event experiences, follow-up, and measurement.
• Build relationships with customers, executives, user group leaders, and council members while capturing customer insights and follow-up opportunities.
• Create scalable processes, playbooks, templates, and workflows for consistent program execution and growth.
• Identify customer program opportunities, pilot new approaches, and translate feedback and metrics into improvements.

Requirements

• Bachelor’s degree in Marketing, Communications, Business, Healthcare, or a related field, or equivalent practical experience.
• 4+ years of experience in program management, customer marketing, customer success, community, events, advisory programs, or a related field.
• Experience managing customer-facing programs, user groups, advisory councils, executive forums, or similar initiatives.
• Strong project management, communication, relationship-building, and cross-functional collaboration skills.
• Ability to manage multiple programs and priorities with strong organization and follow-through.
• Experience using customer feedback, engagement data, and program metrics to drive improvements.
• Proactive, self-directed, adaptable, collaborative, and comfortable balancing strategy with hands-on execution across multiple workstreams.
• Must follow hirify.global security policies, procedures, and assigned training.

Nice to have

• Healthcare or B2B SaaS experience.
• Familiarity with CRM, community, event, survey, or project management platforms.
• Curiosity, innovation, and a continuous-improvement mindset.

Culture & Benefits

• Mission-oriented work focused on healthcare workforce solutions and patient care.
• Collaborative, diverse, inclusive, and values-forward work environment with career growth and continuous learning opportunities.
• Work-from-home flexibility and paid time off, including a volunteer day.
• Medical, dental, vision, life, disability, medical bridge, critical illness, accident, identity protection, legal protection, and pet insurance.
• Parental leave, 401(k) and Roth options, flexible spending and health savings accounts, employee assistance, and fitness reimbursement.
• Nashville Resource Center with collaborative workspaces, onsite social events, and free employee parking for eligible team members.