Senior Manager, Clinical Operations - New Verticals (Healthcare)

Location: Remote or hybrid; hybrid capacity is available for candidates based in the New York City metropolitan area. U.S. work authorization is required.

Salary: $120K–$165K plus bonus.

Company

hirify.global is a technology-powered, in-network mental healthcare company providing psychiatry and therapy services across the U.S.

What you will do

• Build clinical programs from concept through launch, early evaluation, and scaled operations.
• Design end-to-end workflows, operating rhythms, standard operating procedures, job aids, and EMR workflows.
• Create dashboards to track program performance, service levels, volume, risks, and outcomes.
• Define and launch partnership pilots, including patient journeys, responsibilities, handoffs, success measures, and launch plans.
• Evaluate pilot performance and recommend whether partnerships should stop, change, or scale.
• Support Care Management operations by improving case-complexity assessment, work routing, service levels, capacity balancing, and impact measurement.

Requirements

• 4–6+ years of experience in consulting, operations, program management, or implementation.
• Builder-operator mindset with comfort managing detailed workflows and broader operating models.
• Experience mapping patient and team journeys, defining ownership and decision points, reducing handoffs, and designing scalable workflows.
• Ability to write standard operating procedures and job aids, explain complex processes clearly, support adoption, and update operating models based on real cases.
• Fluency with metrics, dashboards, and spreadsheets; ability to define success measures, monitor leading and lagging indicators, and use results to decide whether programs should stop, change, or scale.
• Ability to collaborate with clinical leaders, operations teams, technical partners, and external organizations while respecting clinical judgment and operational constraints.
• Must be authorized to work in the U.S.

Nice to have

• Moderate SQL experience.
• Experience in healthcare, behavioral health, or another regulated, high-growth environment.
• Experience in a fast-paced, high-growth company that has demonstrated scale.

Culture & Benefits

• Remote or hybrid work structure, with hybrid availability for the New York City metropolitan area.
• Medical, dental, and vision coverage effective on the first day of employment.
• 401(k) with match, generous paid time off, paid holidays, and paid parental leave.
• Learning support for career and skill development.
• Mission-driven, collaborative environment focused on mental healthcare and employee well-being.