Tier 1 Customer Support Specialist I (Healthcare)

Location: USA Remote - Nashville, TN 37203; flexible 8-hour schedule covering 7 AM–7 PM CST, Monday through Friday.

Company

hirify.global provides products requiring customer service, technical support, and collaboration with internal development teams.

What you will do

• Provide phone, email, and chat support for customers.
• Troubleshoot and diagnose reported problems, identify root causes, and provide resolutions.
• Build professional relationships with customers and colleagues while communicating clearly and respectfully.
• Identify, test, and verify issues, documenting findings for the development team.
• Participate in testing new features and releases and collaborate cross-functionally on customer-focused initiatives.
• Recommend product enhancements based on customer feedback and data.

Requirements

• At least one year of experience in a technical help desk or technical support role.
• Excellent written communication and the ability to communicate clearly, concisely, and thoughtfully with technical and non-technical customers.
• Strong problem-solving, prioritization, ownership, active listening, and customer advocacy skills.
• Ability to analyze technical difficulties, determine root issues, explain complex topics clearly, and provide resolutions.
• Working knowledge of Microsoft operating systems and familiarity with tools such as Salesforce and Microsoft Teams.
• Ability to work a flexible 8-hour schedule providing coverage between 7 AM–7 PM CST, Monday through Friday.
• Ability to collaborate as a team player and maintain high quality standards.

Nice to have

• A bachelor’s degree in a related discipline; education requirements may be waived based on practical experience.
• Practical knowledge of the healthcare industry.
• Basic understanding of SQL.

Culture & Benefits

• Fully remote, full-time position with day-shift coverage.
• Weekends and holidays are not scheduled.
• Opportunities to develop skills for a career path in Customer Service or another department.
• Customer-focused collaboration with internal teams and shared quality standards.