Customer Support Specialist (Cybersecurity)

Location: Remote in the US, operating within the Mountain or Pacific Time Zone. Candidates must be US citizens due to government contract requirements.

Salary: $25–$27 per hour, with potential equity and benefits.

Company

hirify.global, together with NetSPI, provides offensive security services and an agentic AI platform for identifying, validating, prioritizing, and remediating exploitable risk across enterprise and government attack surfaces.

What you will do

• Support client assessment deliverables, including reporting, configurations, scheduling, and related details.
• Troubleshoot issues reported by clients, internal teams, and hirify.global Red Team members.
• Monitor support queues and service-level objectives, ensuring timely resolution and successful assessments.
• Escalate issues and collaborate with technical teams, relationship managers, and related teams.
• Provide rotating coverage for holidays and public holidays.

Requirements

• 1–2 years of experience in a customer support function; willingness to grow in a support role.
• Strong troubleshooting, problem-solving, communication, organizational, and collaboration skills.
• Proactive mindset, attention to detail, ability to move quickly, and ability to multitask in a collaborative operations environment.
• Ability to support client deliverables and coordinate with technical and relationship-management teams.
• Must be a US citizen.
• Must work one weekend day every week; schedule is Tuesday–Saturday or Sunday–Thursday.

Nice to have

• Experience with customer support and issue management tools such as Zendesk, Jira, and/or Salesforce.
• Knowledge of vulnerability management concepts, including CVE, CISA, and CVSS.
• Familiarity with networking protocols and configuration, cloud-hosted configurations, scripting, and SQL queries.

Culture & Benefits

• Collaborative, innovative, and customer-first working environment.
• Opportunity to contribute to the company’s security and privacy posture.
• Remote work within the US, subject to Mountain or Pacific Time Zone coverage.
• Compensation may include equity and benefits.