Manager, Operational Foundations (AI)

Location: Remote, United States

Expected total cash compensation: $153,000–$198,000 for San Francisco/Bay Area, San Jose, New York City, and Seattle metros; $137,700–$178,200 for Austin, Washington DC, and California, Massachusetts, New Jersey, or Washington; $130,100–$168,300 for all other US locations.

Company

hirify.global is a home services marketplace that helps homeowners find guidance and hire local service businesses, supported by AI tools and a partner ecosystem.

What you will do

• Lead developer and partner onboarding from application through launch, including acceptance criteria, review SLAs, approval workflows, ownership, and handoffs.
• Measure onboarding performance, identify bottlenecks, and reduce time to integration.
• Oversee partner integration support and coordinate API issue escalation with Product and Engineering.
• Build knowledge-base and self-service troubleshooting resources to scale partner support.
• Analyze support data and recurring issues, translating operational insights into Product and Engineering roadmap input.
• Set the Business Development tooling and automation strategy across Salesforce, Salesloft, ticketing, dashboards, API monitoring, and AI-enabled workflows while managing a distributed Partner Operations team.

Requirements

• 5+ years of experience in partnership operations, developer operations, technical program management, business operations, revenue operations, or a related field.
• 2+ years of people-management experience, including setting direction, developing talent, and leading operators.
• Experience designing and improving onboarding, implementation, or support processes with defined workflows, service levels, ownership, and performance measures.
• Technical fluency with APIs, integrations, data flows, and business systems, with the ability to partner effectively with Product and Engineering.
• Experience developing tooling and automation strategies across Salesforce, Salesloft, ticketing systems, reporting tools, or AI-enabled workflows.
• Strong analytical and program-management skills, including root-cause analysis, prioritization, and driving complex initiatives from concept through execution.
• Clear and influential communication, owner mentality, learning agility, bias for action, and a low-ego approach to leadership and collaboration.

Culture & Benefits

• Remote role based in the United States.
• Lead a globally distributed team of three to four people across the US and the Philippines.
• Equal opportunity workplace committed to reasonable accommodation during the application process.
• Employment decisions consider qualifications, skills, competencies, proficiency, and calibrated job level.