Strategic Client Programs Specialist

Location: Remote - US; applicants must already be legally authorized to work in the United States. Visa sponsorship and other immigration support are not available.

US base salary: $125,241.00–$187,862.00 per year.

Company

Lyric provides healthcare decision intelligence using responsible AI and clinical, payment, regulatory, and policy expertise to deliver transparent, auditable insights across real-time claims workflows.

What you will do

• Lead integrated program planning across strategic initiatives, implementations, operational priorities, milestones, deliverables, owners, and dependencies.
• Coordinate client governance, steering committees, leadership reviews, decision requests, commitments, and follow-up actions.
• Assess client goals, capability adoption, expected outcomes, and value realization with Product, Clinical, Analytics, Operations, and other experts.
• Manage intake, prioritization, sequencing, cross-functional requirements, and approved work across client programs.
• Coordinate release, implementation, migration, and major client-event readiness, including testing status, communications, dependencies, and post-implementation outcomes.
• Maintain program risks, issues, assumptions, dependencies, status reports, dashboards, governance metrics, and executive materials.

Requirements

• Minimum seven years of experience in program management, client success, professional services, PMO, consulting, or a related field.
• Experience managing detailed plans and reporting for large, cross-functional, client-facing initiatives.
• Experience working with executive stakeholders and client leadership teams.
• Ability to lead through influence and establish accountability without direct reporting authority.
• Experience connecting implementation, ongoing operations, and adoption.
• Applicants must already be legally authorized to work in the United States; visa sponsorship and other immigration support are unavailable.

Nice to have

• Healthcare payer, payment integrity, or healthcare technology experience.

Culture & Benefits

• Full-time employment with a US base salary range of $125,241.00–$187,862.00 per year.
• Collaborative work across Client Success, Product, Clinical, Analytics, Technology, Content, Operations, and Delivery teams.
• Inclusive environment focused on employee empowerment and collaborative success.