Support Operator EMEA (m/f/x) (Esports)

Location: Remote job in one of the listed countries across Europe, including Poland, Bulgaria, Albania, Bosnia and Herzegovina, Croatia, Cyprus, Czechia, Estonia, Sweden, Greece, Hungary, Italy, Kosovo, Latvia, Lithuania, Malta, Montenegro, North Macedonia, Moldova, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, or Ukraine.

Company

hirify.global provides esports data products and services for tournament organizers, game publishers, media companies, and betting customers.

What you will do

• Collaborate with esports tournament organizers to configure content for collecting and distributing official data.
• Monitor live esports data feeds for accuracy, integrity, and uninterrupted delivery.
• Identify and resolve real-time data discrepancies, delays, and feed issues, escalating technical problems when necessary.
• Communicate with clients through email, Slack, Discord, Telegram, and Teams to resolve operational and data-related questions.
• Log and track data quality and process issues, contribute to the knowledge base, and share customer feedback and identified defects to improve the hirify.global product suite.
• Develop knowledge of esports titles and hirify.global products to support service quality and decision-making.

Requirements

• Strong customer-first mindset and previous experience in customer-facing support roles.
• Interest in competitive video games, including CS2, Valorant, Dota 2, or PUBG.
• Understanding of esports tournament structures, formats, and rules.
• Experience with collaborative tools such as Slack, GSuite, Discord, and Teams.
• Excellent written and spoken English required.
• Availability to work shifts and weekends when required.

Nice to have

• Knowledge of additional languages.
• Some computer science knowledge.
• Experience with other competitive video games.

Culture & Benefits

• Full-time permanent remote position.
• Work within a global support organization of more than 10 customer-facing Support Agents.
• Customer-first collaboration with tournament organizers, game publishers, esports organizations, media companies, and betting customers.
• Shift and weekend work may be required.