Customer Support Manager (AI)

Location: Berlin, Germany; onsite

Salary: €55K–€70K annually, plus equity.

Company

hirify.global is a Series A AI search platform helping marketing teams understand and improve how their brands are discovered, represented, and recommended by AI assistants.

What you will do

• Serve as the first point of contact for customers by answering questions, providing guidance, resolving problems, and maintaining customer satisfaction.
• Co-own product documentation and the Help Center, including drafts, screenshots, and GIFs.
• Join calls with brands and agencies and coordinate customer feedback with product and engineering teams.
• Represent the customer voice by providing actionable feedback to marketing, sales, and product.
• Onboard colleagues to support processes and help scale CX workflows, the Help Center, and the AI assistant.
• Support customer initiatives including events, webinars, and AMA sessions.

Requirements

• At least 2 years of Customer Success or Customer Support experience, ideally in a fast-growing SaaS startup.
• Familiarity with help desk and support tools such as Intercom, Zendesk, or Plain.
• Self-driven, AI-native problem-solving approach and strong ownership.
• Clear and warm communication skills across email, chat, and live calls.
• Fluency in English and German.

Nice to have

• Experience with customer support automation and reporting.
• Basic SEO/GEO skills and initial experience with related tools.
• Experience in a high-growth, venture-backed startup environment.

Culture & Benefits

• Full-time onsite work in a Berlin office with ownership and challenging work at a fast-growing Series A startup.
• Competitive salary, meaningful equity, and regular team events and offsites.
• Paid meals and Uber rides home when working late.
• Access to a well-designed office and work environment in Berlin.