Service Operations Coordinator (Mandarin Speaking)

Location: Berlin, Germany; full-time, onsite role.

Company

JD Logistics, part of hirify.global, provides technology-driven supply chain and logistics services spanning warehousing, transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations.

What you will do

• Coordinate and monitor daily service operations in line with established procedures and service level agreements.
• Act as the central contact for logistics, IT, customer service, and other internal teams to resolve operational issues.
• Track and analyze service performance metrics, identify improvement areas, and report findings to management.
• Support the development and implementation of service processes, tools, and systems.
• Maintain standard operating procedures, training materials, and other operational documentation.
• Resolve escalated customer inquiries and operational challenges while supporting onboarding, training, and service-improvement projects.

Requirements

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• 1–3 years of experience in service operations, customer service, or administrative coordination, preferably in e-commerce or logistics.
• Strong organizational and time-management skills with the ability to prioritize multiple tasks.
• Excellent written and verbal English communication skills.
• Proficiency in Microsoft Office Suite, including Excel, Word, and PowerPoint, plus experience with CRM or ticketing systems.
• Demonstrated problem-solving ability and a proactive approach to identifying and resolving issues.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• Customer-centric mindset and commitment to high-quality service.
• Mandarin-speaking capability is indicated by the role title.

Culture & Benefits

• Work in a fast-paced, dynamic logistics environment focused on collaboration, ownership, and high-quality results.
• Contribute to smart warehousing, autonomous delivery, data intelligence, and global supply-chain operations.
• Competitive salary and a supportive, people-first workplace culture.
• Equal-opportunity workplace committed to diversity and inclusion.

Hiring process

• Apply now through the provided job posting to be considered for the opportunity.