Customer Experience Partner, Hospital & EMS (Medical Devices)

Location: Germany (Remote); travel 20%, including occasional visits to the headquarters in Cologne.

Company

hirify.global Corporation's Acute Care Technology division develops lifesaving medical devices and software for EMS, hospital, public safety, and military customers.

What you will do

• Act as the primary customer partner for key hospital and EMS customers across Germany.
• Handle customer calls, emails, and enquiries related to orders, deliveries, product availability, account support, shipment updates, delays, and resolution timelines.
• Coordinate customer support with Sales, Customer Service, Supply Chain, Logistics, and Finance.
• Prepare monthly order reports and commercial performance summaries; analyze ordering patterns, sales trends, and customer activity.
• Support sales follow-up, order management, account administration, retention initiatives, and revenue growth.
• Maintain CRM data, improve internal processes and customer experience, and ensure compliance with company policies, quality standards, and applicable regulatory requirements.

Requirements

• Minimum 2–4 years of experience in customer partnering, customer service, sales support, or commercial operations.
• Proven experience managing customer relationships and supporting commercial sales activities.
• Experience with CRM and ERP systems is required.
• Strong analytical and reporting experience, including proficiency with Microsoft Excel.
• Fluency in German is required.
• Willingness to travel 20%, including occasional visits to the Cologne headquarters.

Nice to have

• Experience in medical devices, healthcare, hospitals, EMS, or another regulated industry.
• Experience with Salesforce and Oracle.

Culture & Benefits

• Remote role supporting customers across Germany.
• Concierge-style customer engagement focused on responsive, professional service and improved patient outcomes.
• Collaboration across commercial, operational, logistics, finance, and supply-chain functions.
• Occasional travel to the Cologne headquarters is required.