Customer Service Specialist (Medtech)

Location: Frankfurt am Main, Hessen, Germany; on-site

Company

hirify.global operates in the medical technology sector.

What you will do

• Manage sales orders according to current processes and ensure follow-up throughout the supply chain.
• Handle complaints and return orders, including follow-through and closure of open customer topics.
• Respond to customer inquiries and provide business and customer support for the DACH market.
• Manage overdue invoices and credit/rebill actions to rebalance accounts.
• Support the EMEA Customer Experience group and provide backup for direct market Customer Experience Agents during peaks or unfamiliar situations.
• Complete ad hoc tasks delegated by Customer Experience leadership.

Requirements

• Experience with international Customer Service.
• Experience with international Order Management, complaints, and credits.
• Experience working in larger and complex international organizations.
• Strong knowledge of MS Office and knowledge of NAVISION or equivalent ERP systems and CRM.
• Mastery of German and English in written and spoken communication is required.
• Ability to develop an in-depth understanding of the company business and provide the required support.
• Strong business and customer support skills.
• Collaborative, service-minded, structured, quality-conscious, detail-oriented, and able to maintain a sense of the big picture.

Nice to have

• Knowledge of French.

Culture & Benefits

• Full-time, on-site position in Frankfurt am Main, Germany.
• Reports to the Customer Experience Manager in Denmark and works closely with internal stakeholders across the EMEA Customer Experience group.