Customer Success Manager (AI)

Location: Montreal, Quebec, Canada, with hybrid/in-office collaborative days under the BrainBox AI Workplace Presence Model

Annual base salary: $55,800.00–$114,200.00 CAD. Incentive and sales commission eligible: No.

Company

BrainBox AI, a business of hirify.global, develops AI-powered HVAC and building optimization solutions that reduce energy consumption, carbon emissions, and improve indoor comfort.

What you will do

• Act as the primary post-sale strategic partner and trusted advisor for commercial real estate and enterprise customers.
• Lead customer onboarding, drive platform adoption, and embed BrainBox AI insights into daily building operations.
• Conduct QBRs and EBRs for building owners, asset managers, and facility executives, presenting ROI, energy savings, and GHG reduction metrics.
• Monitor account health, identify adoption and operational risks, and support contract renewals and customer retention.
• Identify expansion opportunities and collaborate with Sales and Commercialization teams.
• Represent customer feedback to Product Management, Engineering, and Operations while coordinating site commissioning, AI model deployment, and issue escalation.

Requirements

• 3–5+ years of experience in Customer Success, Account Management, or Technical Advisory within a B2B SaaS, CleanTech, Energy Efficiency, or Smart Building environment.
• Bachelor’s degree in Business, Engineering, Sustainability, or a related field, or equivalent practical experience.
• Understanding of SaaS platforms, data-driven software, or commercial building operations.
• French and English bilingualism is required, including strong written and verbal English proficiency for North American accounts and internal collaboration.
• Exceptional executive presentation skills and the ability to translate complex technical or AI data into actionable business insights for senior stakeholders.
• Ability to work from the Montreal office under the hybrid Workplace Presence Model.

Nice to have

• Knowledge of HVAC systems, Building Automation Systems (BAS), or ESG metrics.

Culture & Benefits

• Mission focused on sustainable, efficient climate solutions and global decarbonization.
• BrainBox AI Workplace Presence Model with designated in-office days for relationships, learning, and innovation.
• Comprehensive benefits and programs designed to support employees at work and at home.
• Equal opportunity employment with consideration for all qualified applicants.
• The vacancy is imminently available, with qualified candidates considered for immediate placement.