Senior Customer Success Manager (IoT)

Location: Canada

Salary: CAD 93,772–118,738 annually

Company

hirify.global provides IoT products and services for business customers.

What you will do

• Manage the end-to-end customer journey for a portfolio of strategic, high-value customers, building loyalty and long-term relationships.
• Monitor customer health scores, usage metrics, adoption, retention, renewals, and expansion opportunities.
• Act as a consultative IoT advisor, translating KORE’s product suite into tailored customer solutions.
• Lead onboarding, Joint Success Plans, enablement programs, strategic workshops, and outcome-based Quarterly Business Reviews.
• Represent customer feedback to sales, marketing, product, engineering, and support teams, influencing product priorities and resolving operational risks.
• Develop SOPs, Customer Success playbooks, KPI reporting, CRM workflows, and training programs for Customer Success and Support teams.

Requirements

• 7+ years of experience in a Customer Success Manager role.
• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• Experience managing a portfolio of high-value customers and driving retention and growth.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong presentation, written and verbal communication, and negotiation skills.
• Customer-centric mindset and commitment to exceptional customer experiences.
• Ability to collaborate across departments, drive change, and foster continuous improvement.
• Experience working successfully with senior C-level executives internally and externally.
• Ability to provide training through live, written, and recorded formats and engage at the appropriate level.

Culture & Benefits

• Collaborative, cross-functional environment with an emphasis on customer advocacy and diverse perspectives.
• Focus on continuous improvement, internal cost optimization, innovation, and industry learning.
• Employee role includes frequent sitting or remaining stationary, movement, lifting, pushing, pulling, or moving up to 15 pounds, and use of hands, arms, and close vision.
• Reasonable accommodations may be provided for employees with disabilities.
• KORE is an equal opportunity employer and prohibits discrimination and harassment.