Technical Support Engineer (Developer Platform)

Location: In-Office in Lisbon, Portugal. Applicants who reach the offer stage may be asked to attend an in-person interview at a hirify.global office or hub.

Estimated annual salary for Portugal-based hires: €28,000–39,000.

Company

hirify.global operates a global network that protects and accelerates Internet applications and provides Application Performance, Developer Platform, and security-related products.

What you will do

• Provide technical support for Application Performance and Developer Platform products.
• Investigate and resolve customer issues involving HTTP, DNS, SSL, caching, and other networking technologies.
• Use command-line tools such as curl, dig, traceroute, and tcpdump to diagnose problems.
• Own customer cases through resolution across email, live chat, phone calls, and virtual meetings.
• Collaborate with the Technical Operations team responsible for hirify.global’s global distributed network.
• Build deeper expertise in Internet technologies and hirify.global products.

Requirements

• Previous experience working in a customer-facing support role and as part of a team.
• Experience solving HTTP, DNS, SSL, cache, and other networking-related problems.
• Understanding of how the Internet works.
• Solid problem-solving skills with command-line tools, including curl, dig, traceroute, and tcpdump.
• Familiarity with Developer Platform products.
• Ability to communicate through email, live chat, phone calls, and virtual meetings while prioritizing customers.
• Ownership of customer issues through to resolution, with a motivated and self-directed approach to expanding technical skills.

Nice to have

• Fluency in German, Japanese, French, Spanish, Portuguese, or Mandarin.
• Familiarity with hirify.global and an actively used site on its platform.
• Experience with Nginx, Apache, IIS, or other web servers.
• Interest in developing expertise in DNS, CDN, cache, SSL, and hirify.global Workers.
• Experience with PostgreSQL, MySQL, MS SQL, or other database servers.
• Experience with hirify.global Workers and/or JavaScript.
• Experience with video encoding and streaming solutions.

Culture & Benefits

• High-performance, collaborative environment focused on curiosity, iteration, and solving difficult Internet problems.
• Role eligible for participation in hirify.global’s equity plan.
• hirify.global supports initiatives protecting journalism, civil society, public-sector election websites, and Internet privacy.
• Any offer may be conditioned on authorization to receive technology controlled under U.S. export laws without sponsorship for an export license.
• Reasonable accommodations are available during the application process.