IT Systems Engineer (AI)

Location: Onsite at the New York City office, United States

Annual base salary: $90,000–$104,000 USD

Company

hirify.global builds an end-to-end platform for developing, training, and deploying AI systems, combining developer-first software with large-scale AI compute.

What you will do

• Provide hands-on technical support for employees through the IT ticketing system.
• Troubleshoot devices, applications, authentication, connectivity, networking, wireless systems, conference room technology, and other IT equipment.
• Provision, configure, maintain, deploy, replace, and track Windows and macOS devices.
• Administer Google Workspace, Slack, JumpCloud, user accounts, groups, permissions, SSO, MFA, and automated account provisioning.
• Manage employee onboarding and offboarding, including account access, device setup, equipment returns, and access reviews.
• Identify repetitive IT tasks and contribute to automation, documentation, troubleshooting guides, and process improvements.

Requirements

• 2–4 years of experience in IT support, systems administration, or a similar technical role.
• Hands-on experience supporting Windows and macOS devices.
• Experience with endpoint management platforms such as JumpCloud, Jamf, Intune, or similar tools.
• Experience administering enterprise applications such as Google Workspace, Microsoft 365, or similar platforms.
• Familiarity with identity and access management, including user provisioning, permissions, SSO, and MFA.
• Understanding of networking fundamentals, including DNS, DHCP, VPNs, and wireless connectivity.
• Experience troubleshooting hardware, software, authentication, and application issues.
• Familiarity with IT ticketing systems and technical documentation.
• Strong communication and customer service skills; ability to manage multiple requests, prioritize tasks, work independently on routine tasks, and collaborate on complex issues.
• Interest in learning new technologies, improving IT processes, and developing systems engineering skills.
• Ability to provide onsite support at the New York City office.

Nice to have

• Experience with JumpCloud, Okta, Microsoft Entra ID, automated onboarding or offboarding, account provisioning, IT automation tools, scripting, APIs, or enterprise integrations.
• Experience supporting Linux environments, engineering teams, technical users, multiple offices, or distributed teams.
• Experience with AWS, Google Cloud, GitHub, conference room AV systems, office networking equipment, IT asset management, or device lifecycle processes.
• Familiarity with SOC 2, GRC processes, Vanta, or relevant IT certifications such as CompTIA, Microsoft, or Jamf.

Culture & Benefits

• Builder-oriented environment emphasizing urgency, ownership, open communication, continuous improvement, scalable systems, and AI-enabled automation.
• Comprehensive medical, dental, and vision coverage for employees and eligible dependents.
• RSUs, discretionary bonus eligibility, and 401(k) matching for U.S. employees.
• Unlimited PTO, company holidays, floating holidays, paid parental and family leave, and a four-week paid sabbatical after four years.
• Annual learning and development allowance, wellness benefits, work-from-home stipends, flexible schedules, hybrid policies for office-based teams, and complimentary office meals.