Systems Engineer (AI)

Location: Iowa, United States; remote support is available from anywhere in the state, with required onsite attendance at customer locations across the assigned region, including the Oelwein, Des Moines, and Spencer areas.

Salary: $65,000–$75,000 annually, commensurate with experience and job responsibilities.

Company

LocalGov, a Harris division, builds and supports software and managed IT services for local government customers, including counties, cities, and departments across North America.

What you will do

• Design, maintain, and support customer servers, networks, firewalls, endpoints, security systems, and Microsoft 365 environments.
• Provide onsite hardware, server, network, and end-user support at Iowa customer locations, alongside remote support.
• Monitor and maintain environments through the RMM platform, including building automation scripts.
• Design, build, run, and support AI agents and automations for network assessments, monitoring, triage, reporting, device setup, and customer notifications.
• Run network assessments, present findings and recommendations, and plan and deliver PC deployments, server projects, and network projects.
• Document work, coordinate with vendors and internal teams, identify refresh and security opportunities, provide status updates, and participate in scheduled paid after-hours on-call work.

Requirements

• At least 3 years of experience supporting Windows Server, networking, and Microsoft 365 environments.
• Experience administering Active Directory, including ADUC, Group Policy, DNS, and DHCP.
• Experience with routing, VLANs, VPNs, NAT, wireless, SSID, and point-to-point networking.
• Hands-on daily experience using AI tools and building AI agents for technical work is required. This includes designing workflows, testing them, supporting them in production, and using them for research, scripting, troubleshooting, documentation, monitoring, triage, reporting, device setup, or customer notifications.
• Willingness to work onsite at customer locations across the assigned Iowa region is required.
• Valid driver's license and reliable transportation for customer visits are required.
• Ability to maintain accurate records of work, time, and resolutions; use CRM or ticketing systems; track time; and maintain knowledge base articles and technical documentation.
• Experience with RMM tools and scripting, such as PowerShell or similar.
• Ability to demonstrate AI-built scripts, agents, or automations and the time or effort they saved.
• Ability to use AI safely and responsibly by protecting customer data, checking outputs before acting, and following company AI governance and security standards.
• Ability to build trusted customer relationships through active listening, professionalism, and consultative support; prioritize competing demands; maintain attention to detail; and learn continuously.
• Comfort being on camera for customer and internal meetings and participating in the on-call rotation.

Nice to have

• Experience supporting local government or other public-sector customers.
• Experience recognizing recurring customer issues and recommending scalable or automated solutions that reduce future support demand.

Culture & Benefits

• Hybrid work combining remote support from within Iowa with hands-on customer-site service.
• Scheduled, paid after-hours on-call time.
• Paid holidays, generous vacation time, and personal time.
• Competitive compensation and benefits package.