Supervisor, Operations (Healthcare)

Location: Remote-FL, United States of America. Must be authorized to work in the U.S. without employment-based visa sponsorship now or in the future. May require U.S. citizenship and a current security clearance.

Salary: $56,200–$101,000 per year.

Company

hirify.global connects people with healthcare and works to make care more accessible and effective.

What you will do

• Supervise entry-level and processing staff, including hiring, training, evaluation, development, scheduling, timekeeping, and performance management.
• Monitor workflow, reports, resources, production effectiveness, and quality standards to ensure timely and accurate processing.
• Analyze operational data, customer inquiries, and escalations to identify process improvements and support customer satisfaction.
• Develop and maintain policies, procedures, and reports for new programs, contracts, process control, and operational effectiveness.
• Provide quality-control feedback and coaching, manage administrative and disciplinary issues, and collaborate with internal departments and external stakeholders.
• Complete special projects and other assigned duties while complying with company policies and standards.

Requirements

• Bachelor’s degree in a related field or equivalent work experience.
• At least 2 years of direct supervisory experience, including hiring and firing authority for a minimum of 10 associates.
• At least 2 years of experience in healthcare, preferably government healthcare delivery, or in a production environment.
• For ICS/Mail Distribution Centers only: 2 years of experience supporting production teams in print, fulfillment, manufacturing, or related industries.
• U.S. work authorization without current or future employment-based visa sponsorship is required.
• U.S. citizenship and a current security clearance may be required.

Culture & Benefits

• Full-time employment with a flexible approach to remote, hybrid, field, or office work schedules.
• Health insurance, 401(k), stock purchase plans, tuition reimbursement, paid time off, and holidays.
• Compensation may vary based on skills, experience, education, job-related factors, and full-time or part-time status; additional incentives may apply.
• Equal opportunity employment with consideration for qualified applicants with arrest or conviction records in accordance with applicable laws and ordinances.