2 дня назад
Service Planner - Poland
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Service Planner - Poland (Service Operations): Planning and coordinating service requests for the Italy territory with an accent on engineer assignment, parts availability, ETA alignment, workload balancing, and SLA attainment. Focus on monitoring field-service execution, managing escalations and aged calls, coordinating parts logistics, and documenting service actions.
Location: Belgrade, Serbia (hybrid). Supports the territory of Italy.
Company
expands financial access and optimizes branch operations, operational efficiency, and self-service availability for financial institutions and retailers worldwide.
What you will do
- Review service requests and determine assignment, engineer skills and schedules, request type, severity, urgency, customer priority, workload balance, geography, and parts requirements.
- Assign and reassign calls, manage engineer statuses, suspend and complete service requests, change ETAs and territory assignments, and document all actions in public notes.
- Coordinate parts sourcing, ordering, processing, transferring, availability checks, premium freight, and alignment of engineer ETAs with part ETAs and SLA requirements.
- Monitor engineer adherence to accepted ETAs, territory needs, utilization of labor, parts and freight, escalation suppression, and out-of-process solutions for aged calls.
- Communicate by phone, email, and Lync/Skype with NCR Services and Services Enablement departments, providing updates on inquiries, escalations, and directions.
- Identify improvement opportunities and provide closed-loop feedback to enablement organizations.
Requirements
- Ability to perform service planning and coordination duties in accordance with the role’s qualifications.
- Ability to review and manage service requests, assignments, engineer schedules, customer requirements, parts needs, ETAs, SLAs, and territory changes.
- Ability to communicate with service and enablement departments by phone, email, and Lync/Skype.
- Ability to attend all company-mandated or recommended training courses.
- Employment is conditional upon passing applicable screening criteria.
Culture & Benefits
- Hybrid work in Belgrade, Serbia.
- Private health insurance and life, accident, and disability insurance.
- Employee referral bonus program, wellbeing resources, and baby bonus.
- Internal career pathing and advancement opportunities.
- Employee discounts with partners.
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