Client Manager (Pharmacy Benefits)

Location: Remote; other location: Louisville, Kentucky, United States. Willingness to travel 10–20% is required.

Company

hirify.global improves healthcare outcomes through transparent, clinically focused pharmacy benefit management and technology.

What you will do

• Serve as the day-to-day operational contact for assigned employer and health plan clients, supporting the Client Executive and account team.
• Manage eligibility updates, benefit changes, plan configuration requests, implementations, renewals, and routine account maintenance.
• Coordinate with Operations, Eligibility, Billing, Clinical, IT, and Patient Care Advocacy teams to execute client requests and resolve issues.
• Monitor account performance, pharmacy spend, utilization trends, financial summaries, and client-facing reporting packages.
• Identify cost-saving opportunities, operational efficiencies, process improvements, and potential growth opportunities.
• Maintain accurate records in Salesforce and other systems, prepare client meetings, track action items, and communicate resolution status.

Requirements

• Bachelor’s degree in Business, Healthcare Administration, or a related field; equivalent professional experience is considered.
• 0–1 year of experience in account management, client success, or client-facing operations within a PBM, health plan, TPA, or managed-care environment; healthcare experience is required.
• Working knowledge of pharmacy benefit operations, including claims processing, formulary management, eligibility, network configurations, and benefit plan design.
• Ability to explain complex pharmacy benefit information clearly to non-technical audiences.
• Ability to manage multiple accounts and competing priorities with attention to detail and consistent follow-through.
• Proficiency with CRM systems and standard business tools, including Microsoft Office and Teams; familiarity with Salesforce or similar healthcare CRM platforms.
• Experience in a transparent, pass-through, or PBM-optimizer organization; experience supporting quarterly business reviews and client-facing financial reporting.
• Prior experience working in a pod or team-based account model.
• Willingness to travel 10–20%.

Culture & Benefits

• Opportunity to contribute to change in the pharmacy benefit management industry and patient outcomes.
• Culture focused on employee and business performance.
• Competitive compensation with health, dental, vision, and other benefits.
• Remote employees must maintain a professional, distraction-free work environment to support performance and collaboration.