MSOC Operations Manager (UK)

Location: London, England, United Kingdom; onsite. The role requires flexible 24/7 coverage, including nights, weekends, and holidays, plus travel to customer and deployment sites.

Company

hirify.global is a defense technology company developing products powered by Coherent Distributed Networks for warfighters, commercial air operators, and border protection teams.

What you will do

• Manage 24/7 MSOC operations, including shift structures, on-call procedures, shift-change briefs, and operating rhythm.
• Own incident intake, triage, and escalation, serving as the senior on-call authority during mission-critical events.
• Coordinate customer connectivity and support continuity across Mission, Engineering, and Manufacturing teams.
• Author SOPs, playbooks, and operational metrics, and run rehearsals and after-action reviews.
• Maintain the global operating picture for deployed personnel and systems, including location, health, status, threat monitoring, and timely warnings.

Requirements

• 5+ years of experience leading, managing, or establishing a 24/7 operations center or support operations function, including shift design, on-call standards, and continuity of operations.
• Experience managing incident intake, triage, and escalation workflows in a customer-facing or product support environment.
• Ability to build processes, SOPs, and operating rhythm from scratch in an ambiguous, fast-moving environment.
• Exceptional composure and communication under pressure.
• Willingness to support a 24/7 operation on a flexible schedule, including nights, weekends, and holidays, and to travel to customer and deployment sites.
• Eligibility to obtain UK security clearance at SC or equivalent level.

Nice to have

• Familiarity with enterprise ticketing and alerting platforms such as Jira Service Management and PagerDuty.
• Experience in defense, aerospace, or other mission-critical no-fail environments, including austere or elevated-threat overseas locations.
• Experience working directly with international customers or partner forces.
• Operational planning experience building and executing contingency plans and maintaining personnel accountability for a globally distributed workforce and fleet of systems.
• Experience running or supporting a corporate Global Operations Center or duty-of-care program, including coordination with medical, evacuation-assistance, and travel-risk vendors.

Culture & Benefits

• Private medical, dental, and vision benefits for employees and dependents, fully paid by the company.
• 5% pension match.
• Competitive base salary, pre-IPO stock option grants, relocation assistance, and annual bonuses.
• 500+ employees across five global offices.