Senior ServiceNow CMDB Engineer

Location: Hybrid in Washington, D.C. 20036; other listed location: Alexandria, Virginia, United States. U.S. citizenship and an active Secret or higher clearance are required; Top Secret clearance is required, with sponsorship of an upgrade from Secret to Top Secret for the right candidate.

Salary: $180,000–$200,000 annually, based on experience level.

Company

hirify.global delivers innovative, mission-critical solutions for federal programs and defense-oriented environments.

What you will do

• Design, configure, develop, test, and deploy ServiceNow configurations, custom applications, enhancements, and automated workflows.
• Implement and mature the CMDB through CI class and CSDM-aligned data model design, Discovery, identification and reconciliation rules, health monitoring, data quality, and governance.
• Build advanced Service Catalog items using client scripts, UI policies, workflows, and Flow Designer automations.
• Improve ITSM modules including Incident, Problem, Change, Request, and Knowledge Management.
• Design third-party integrations using REST, SOAP, and IntegrationHub, while maintaining update sets, release documentation, and technical design records.
• Participate in client calls and technical design discussions, identify risks and design gaps, and execute unit, integration, and regression testing.

Requirements

• Active Secret or higher clearance; U.S. citizenship required.
• 5+ years of hands-on ServiceNow development and configuration experience.
• Experience implementing or maturing a CMDB, including Discovery and data reconciliation.
• Strong server-side and client-side JavaScript skills, including Glide APIs, Business Rules, and Script Includes.
• Experience building Service Catalog items, workflows, and integrations.
• ServiceNow Certified Application Developer (CAD).
• Experience working on Agile/Scrum project teams.
• Ability to communicate and listen effectively with business and technical stakeholders regardless of title, with strong self-awareness.

Nice to have

• ServiceNow CIS certification, especially CIS-Discovery, CIS-ITSM, or CIS-Service Mapping.
• Federal or defense contracting experience, particularly in classified, air-gapped, or otherwise isolated networks.
• Familiarity with NIST, FISMA, and STIG security and compliance frameworks.
• Experience with release coordination, version control, automated testing strategies, and ServiceNow Automated Test Framework (ATF).

Culture & Benefits

• Purpose-driven work on diverse, meaningful, mission-critical projects.
• Fast-paced, client-facing environment with direct stakeholder collaboration.
• Full-time hybrid work arrangement.
• Equal opportunity employment in accordance with applicable federal, state, and local law.