Operations Governance Sr Business Analyst (Healthcare)

Location: Remote within the United States; listed location Franklin, TN

Annual salary: $64,600–$107,600 USD, depending on experience and geographic location; eligible for an annual bonus plan

Company

Evernorth Health Services, a division of hirify.global, creates pharmacy, care, and benefit solutions designed to improve health and increase access to treatment and prevention.

What you will do

• Support Agile Product Owners in delivering enterprise initiatives across the eviCore Platform, Universal Clinical Experience, and Universal Provider Experience.
• Develop operational expertise across utilization management, claims, IT, and call center operations.
• Research and resolve operational issues and requests with client services and client operations managers.
• Develop, monitor, maintain, and groom operations backlogs.
• Prepare presentations and analyses for communications with senior management.
• Translate business rules into pathway algorithms, document workflows and requirements, evaluate operational efficiency, and coordinate projects with key leaders.

Requirements

• High school diploma or GED required; bachelor’s degree preferred.
• 2+ years of experience in healthcare operations or a technology function.
• Demonstrated success leading initiatives focused on operational improvement in technology and/or healthcare.
• Proficiency with Microsoft Word, Excel, and PowerPoint; Visio preferred.
• Ability to learn basic SQL queries as needed.
• Ability to collaborate with diverse business partners and organize work effectively.
• Strong verbal and written communication skills, with an understanding of requirements creation and development.
• General understanding of conditional logic; ability to read HTML, Java, and Visual Basic for Applications preferred.

Nice to have

• Bachelor’s degree.
• Visio experience.
• Ability to read HTML, Java, and Visual Basic for Applications.
• Agile experience.

Culture & Benefits

• Remote work is available within the United States.
• Home internet must use cable broadband or fiber optic service with at least 10 Mbps download and 5 Mbps upload speeds.
• Benefits begin on the first day of employment and include medical, vision, dental, well-being, and behavioral health programs.
• Additional benefits include 401(k), company-paid life insurance, tuition reimbursement, at least 18 paid time-off days per year, paid holidays, and leaves of absence.
• The position is full time and includes eligibility for an annual bonus plan.