Consumer Experience Program Coordinator Intern (CRM)

Location: Pewaukee, Wisconsin, USA; hybrid schedule with in-office work required on Tuesdays, Wednesdays and Thursdays and remote flexibility for the remainder of the week.

Company

hirify.global develops solutions that protect homes, strengthen businesses, and support a more resilient, efficient, and sustainable energy future.

What you will do

• Support coordination of the CRM Unification project and other Customer Experience transformation initiatives.
• Track action items, deliverables, project documentation, meetings, and follow-up activities.
• Support stakeholder communications, readiness resources, change impact assessments, launch preparation, and adoption activities.
• Document current- and future-state processes, create process maps and workflows, and identify efficiency and consumer experience improvements.
• Prepare status updates and presentations covering project progress, risks, decisions, and next steps.

Requirements

• Currently enrolled in a bachelor's degree program in Business, Project Management, Organizational Leadership, Communications, Marketing, Operations, Information Systems, Human Resources, or a related field.
• Prior experience through part-time employment, an internship, volunteer work, student employment, or campus organization involvement demonstrating organization, communication, follow-through, and collaboration.
• Strong organization, communication, attention to detail, problem-solving, and collaboration skills.
• Proficiency with Microsoft Office applications, including Excel, PowerPoint, Word, and Teams.
• Interest in project management, business transformation, consumer experience, change management, or process improvement.

Nice to have

• Coursework, training, or certification in project management, change management, business analysis, process improvement, or Salesforce.
• Exposure to project teams, business operations, customer experience, technology implementation, communications, training support, or process documentation.
• Exposure to CRM systems, digital transformation, data visualization, collaboration, or workflow tools such as Salesforce, Tableau, Jira, Confluence, Miro, SharePoint, or Copilot.

Culture & Benefits

• Hands-on experience supporting a high-visibility Consumer Experience transformation program.
• Opportunity to contribute to real initiatives and materials used by business leaders.
• Exposure to large cross-functional programs, tools, processes, and decision-making related to consumer experience.
• Practical experience applicable to project management, change management, business operations, and technology implementation.