Residential Energy Efficiency Program Coordinator (Energy Efficiency)

Location: Chicago, IL, United States of America; Remote

Base salary: $60,600–$75,000 per year

Company

hirify.global is a women-led energy transformation firm focused on energy efficiency, clean energy solutions, utility challenges, load flexibility, electrification, and carbon reduction.

What you will do

• Review applications and customer information for completeness and support eligibility screening under program guidelines.
• Maintain customer, assessment, installation, referral, and documentation records in program systems.
• Track customer progress, follow up on outstanding items, and resolve scheduling or documentation issues.
• Support customer referrals to additional energy efficiency and weatherization services.
• Respond to customers, contractors, and internal teams, escalating complex issues when needed.
• Assist with quality checks, reporting, invoicing documentation, goal tracking, deadline management, and process improvements.

Requirements

• 2+ years of experience in program coordination, customer service, administrative operations, or a related role.
• Strong organizational skills with the ability to manage multiple tasks and deadlines accurately.
• Clear, professional written and verbal communication skills.
• Experience maintaining records and working with spreadsheets, databases, or CRM systems.
• Ability to follow complex, detail-oriented technical processes.
• Experience using Excel to track program activity and prepare reports.
• Comfort working with large datasets and CRM tools.
• Ability to collaborate with customers, field staff, contractors, program managers, and external partners.

Nice to have

• Experience with utility programs, residential energy efficiency, weatherization, or home services.
• Familiarity with customer eligibility review or contractor coordination.
• BPI certification; special consideration is given to candidates with this credential.

Culture & Benefits

• Remote workplace arrangement for a full-time position based in Chicago, Illinois.
• Paid vacation, sick time, and holidays.
• 401(k) retirement plan with employer match, medical, dental, and vision coverage.
• Parental leave, employee assistance program, commuter benefits, and supplemental offerings.
• Employment is contingent on successful background and reference checks; a pre-employment drug screen may apply.