IT-Touchpoint Coordinator (f/m/d) (Part-/Full-Time)

Location: Leipzig, Germany; onsite workplace support

Company

hirify.global Group, including EEX Group, operates in the financial and energy exchange sector.

What you will do

• Provide onsite End User Workplace support for internal users through walk-in requests, tickets, and planned appointments.
• Accept, analyze, document, escalate, and resolve support inquiries while maintaining high-quality service.
• Manage hardware and record inquiries and user interactions in ITSM systems.
• Support the continuous expansion and deepening of workplace support knowledge.

Requirements

• Completed university degree or vocational training with an IT focus, such as Business Informatics or IT Specialist for System Integration.
• Excellent written and spoken German and English at least at B1 level.
• Experience in onsite support or service desk, ITSM tools, hardware management, and hardware support.
• Good knowledge of Windows, Linux, Microsoft Office, video conferencing systems, and fundamental networking, including TCP/IP, routers, and firewalls.
• Strong service orientation, communication skills, team spirit, and flexibility when needed to achieve goals and complete tasks.
• Adherence to policies, procedures, and organizational values.
• Experience with ITIL processes and incident management.

Nice to have

• ITIL certification.
• Experience in project management or collaboration with service providers.
• Knowledge of stock exchange trading systems.

Culture & Benefits

• Part-time or full-time employment option.
• Exchange Mindset focused on sharing ideas, mutual support, and continuous improvement.
• Benefits include childcare facilities, meal allowance, job ticket, and sport and recreational events.
• Extensive further training opportunities and a bespoke onboarding plan.
• Long-term perspective within a growing and evolving energy and exchange environment.