Desktop Systems Engineer (Fintech)

Location: West Palm Beach, FL, United States; on-site technical support required

Company

SS&C provides AI-powered technology and services for financial services and healthcare organizations, with offices worldwide.

What you will do

• Provide on-site technical support for client-facing financial-services technology environments and escalate critical issues.
• Administer physical and virtual phones, Zoom desktop and Rooms, office access passes, printers, and hardware resources.
• Deploy software and manage devices using Endpoint Central and Microsoft Intune.
• Administer VMware Horizon, VMware vSphere, Active Directory, Entra ID, and Office 365.
• Manage authentication, password, email/web filtering, antivirus, and Adobe Creative Suite systems using Duo, SecretServer, Barracuda, Trend Micro, and Adobe tools.
• Work directly with clients and vendors, recommend process improvements, and prioritize client needs while maintaining security and compliance.

Requirements

• Bachelor’s degree, or a high school degree plus 2 years of related experience.
• Proven expertise in on-site IT support.
• Practical knowledge of desktop and notebook computers, desktop operating systems and applications, smartphones, tablets, wearables, and other mobile devices.
• Understanding of mobile, web, cloud, virtual desktop, and virtual application environments.
• Understanding of the challenges faced by front-office financial services.
• Effective and empathetic communication skills.
• Ability to work directly with clients and vendors, prioritize client needs, and maintain security and compliance.

Culture & Benefits

• 401(k) matching, medical, dental, vision, employee assistance, parental leave, paid holidays, sick leave, and flexible personal/vacation time off.
• Professional development reimbursement and hands-on, team-customized training through SS&C University.
• Networking opportunities with financial-services industry leaders and conference participation.
• Discounts on fitness clubs, travel, and other services.
• Applications are accepted on an ongoing basis until the position is filled.
• SS&C is an Equal Employment Opportunity employer.

Hiring process

• Applications from headhunters, recruitment agencies, or fee-based recruitment services are not accepted unless explicitly requested or initiated by SS&C or its affiliates.