Director Customer Growth (AI)

Location: Hybrid, based at the office in Berlin, Germany

Company

hirify.global is building an AI-driven financial operating system for European healthcare, combining factoring, payments, and practice software to automate administrative, billing, and payment workflows.

What you will do

• Own net revenue retention across the customer base, from post-onboarding activation through expansion, retention, and leadership forecasting.
• Lead and develop 8–10 Key Account Managers, transforming a service-oriented team into a commercial growth unit with its own pipeline and measurable expansion targets.
• Drive activation, upsell, cross-sell, and retention across factoring, payments, and software, including proactive management of strategic practice chains.
• Build the growth motion, including segmentation, funnel stages, playbooks, tooling, enablement, and forecast logic.
• Lead complex deals with managing directors and practice owners while partnering with Product, Finance, and Marketing.
• Use AI and automation to identify expansion signals from usage and billing data and design a tech-touch model for 2,000+ smaller practices.

Requirements

• 8+ years of experience in B2B Account Management or a similar function, with a demonstrated record of commercially growing an existing customer portfolio.
• 3+ years of experience leading a commercial team with its own targets, ideally with 8 or more direct reports.
• Experience building or rebuilding a Customer Success or Account Management organization, including segmentation, funnel stages, playbooks, and forecast logic.
• Experience leading and closing complex deals with managing directors or business owners.
• Experience delivering in a scale-up environment where processes, data, and tooling were incomplete.
• German at C2 level is required because customers speak German.
• Fluent English is required.

Culture & Benefits

• Build a revenue-focused growth function and define how Support, Key Account, and Growth work together.
• Own a clear NRR target, a team, and a budget with direct access to leadership.
• Work in a high-standard, fast-moving environment with trust, ownership, direct feedback, and strong expectations for individual contribution.
• Receive a learning budget, regular feedback, and opportunities for development.
• Hybrid working, 4 weeks of workation, the Deutschlandticket, and an Urban Sports M Membership.

Hiring process

• Introductory online call with the TA Partner, followed by an online conversation with the VP Customer Success.
• On-site 90-minute case study and an online conversation with the founders.
• References and offer follow the interview stages.