Senior Program Manager, Product & GTM Programs (AI)

Location: Berlin, Germany

Company

hirify.global builds agentic AI for enterprise customer conversations, supporting large-scale customer experience interactions for global brands.

What you will do

• Run program management between GTM and Product & Engineering for customer-impacting changes.
• Coordinate Product, Engineering, Professional Services, Product Marketing, Partnerships, Operations, and Engagement Managers.
• Lead cross-functional kickoffs, maintain program cadence, enforce commitments, and re-sequence work or escalate when required.
• Design coordinated customer and partner communication plans and gather early field feedback.
• Track plans, deadlines, risks, outcomes, and escalations while reporting clearly to senior leadership.
• Define success metrics, run retrospectives, and build playbooks, SOPs, and governance processes.

Requirements

• 5–7+ years of experience in program or project management.
• End-to-end ownership of complex cross-functional programs, rather than workstreams within another person’s program.
• Experience connecting technical and commercial teams and translating requirements in both directions.
• Technical fluency with enterprise software platforms and the ability to assess customer impact of product changes.
• Ability to operate without formal authority, hold teams to deadlines, and make decisions.
• Experience creating or improving processes that remain effective beyond the role holder’s tenure.
• Comfort working through ambiguity while developing playbooks during execution.
• Exceptional written communication, including technical detail and executive narratives.

Culture & Benefits

• Ownership is measured by accountability for outcomes, not only tasks.
• Fast execution, direct feedback, high standards, and meaningful contribution from the start.
• Work in a rapidly evolving enterprise conversational AI category with complex, high-impact customer scenarios.
• Commitment to GDPR, ISO 27001, and strong data protection practices.
• Equal-opportunity employer.

Hiring process

• Talent Acquisition, followed by Hiring Manager, Technical Interview(s), and Bar Raiser stages.