Technical Account Manager (AI Security)

Location: Tel Aviv, Israel

Company

hirify.global provides a cybersecurity product for enterprise environments, including endpoints, cloud, identity, and AI development workflows.

What you will do

• Own the post-sales technical relationship for a focused portfolio of enterprise customers, partnering with security practitioners, architects, and CISOs.
• Lead hands-on deployment, integration, troubleshooting, and production-readiness planning across endpoints, IDEs, browsers, coding agents, cloud platforms, identity providers, and SaaS integrations.
• Build deployment roadmaps and customer success plans with phases, owners, milestones, and target dates; lead quarterly business reviews.
• Investigate technical escalations, reproduce issues, analyze logs, develop mitigations, and provide actionable bug reports to Engineering.
• Drive adoption through workshops, enablement, runbooks, and best practices, while identifying new teams, workloads, and use cases.
• Bring customer feedback to Product, Engineering, and Research and support commercial follow-up with Sales when needed.

Requirements

• At least 5 years of experience in a customer-facing technical role at a cybersecurity or B2B SaaS company, such as Technical Account Management, Solutions Engineering, Architecture, or Tier 3 Support; experience with AI security, EDR, or DLP vendors is preferred.
• Track record of deploying and integrating security products in enterprise production environments and owning technical outcomes from deployment planning through long-term adoption.
• Broad technical knowledge of endpoint management, cloud infrastructure, identity providers, and SSO.
• Strong problem-solving skills across authentication, logs, security controls, and system integrations, including root-cause analysis and clear findings for R&D.
• Strong understanding of AI technologies, including LLM applications, AI agents, coding agents, and MCP.
• Ability to engage security leaders and move between strategic, risk, business, and detailed technical discussions.
• Outstanding spoken and written communication skills, including the ability to explain complex technical topics clearly.
• Ability to thrive in an early-stage company with a rapidly changing product and take ownership of accounts within the first month.
• Full-time role based in Israel.

Nice to have

• Experience in AI security or AI governance, or protecting generative AI applications and autonomous agents.
• Hands-on experience integrating with IDEs, coding agents, or AI gateway and runtime infrastructure.
• Experience at an early-stage or fast-growing security startup.

Culture & Benefits

• Early-stage environment with rapidly evolving products and broad ownership.
• Cross-functional collaboration across Customer Success, Support, Sales, Product, Engineering, and Research.