Supervisor, Member and Provider Services (Healthcare)

Location: Remote; candidates must reside in Georgia, United States. Occasional travel may be required for team meetings and company events.

Base pay: $55,890.00–$73,355.63 per year, plus benefits and annual performance bonuses.

Company

hirify.global is a health insurance company built around a full-stack technology platform and a focus on member service.

What you will do

• Hire and manage support staff, including performance management, professional development, and HR administration.
• Track team outcomes, dashboards, and operational KPIs; conduct root-cause analysis and create action plans.
• Lead team huddles, communicate operational objectives, and provide coaching and motivation.
• Use workflow expertise and volume-based decisions to support members and improve daily operations.
• Lead continuous improvement initiatives, identify workflow gaps, and implement best practices across teams.
• Maintain compliance with applicable laws and regulations.

Requirements

• 2+ years of experience in a customer service environment.
• 1+ year of direct people management experience.
• 1+ year of experience using data and metrics to drive improvements.
• 1+ year of experience working with teams across multiple locations and disciplines.

Nice to have

• Bachelor's degree.
• Lean Six Sigma or Process Improvement certification.
• Healthcare or insurance experience.
• Advanced Google Suite or Microsoft Office capabilities.
• 2+ years of experience solving complex inquiries.
• 1+ year of project management experience.

Culture & Benefits

• Remote work from Georgia with occasional travel for team meetings and company events.
• Employee benefits include medical, dental, and vision coverage; paid holidays, sick time, parental leave, and wellness time.
• 401(k) participation, life and disability insurance, wellness reimbursements, unlimited vacation, and annual performance bonuses.
• Inclusive workplace focused on belonging, authenticity, and equal opportunity.