Client Support Supervisor (Fintech)

Location: Remote; role locations listed as Kansas City Office, United States of America and Overland Park, KS

Salary: $55,800–$64,176 per year; eligible for discretionary annual cash and restricted stock unit bonus targets of 10% each.

Company

hirify.global is a digital-first financial services company providing technology-driven tools for individuals, small businesses, and companies to manage their money.

What you will do

• Provide customer service and technical support for Axos Fiduciary Services software applications.
• Lead, mentor, and educate client support professionals about products, programs, and AFS services.
• Cultivate ongoing customer relationships and resolve complex calls and emails within allotted times.
• Handle internal and external client conversions.
• Create and maintain custom report inventories for software end users.
• Conduct systems and database analysis, reporting, and scripting.

Requirements

• High school diploma.
• 4–6 years of customer service experience in a call center environment.
• Employment is subject to successful credit, criminal background, and pre-employment drug screening, including marijuana screening.

Culture & Benefits

• Full-time remote work arrangement.
• Medical, dental, vision, and life insurance may be available.
• Paid sick leave, three weeks of vacation, and approximately 11 holidays.
• HSA or FSA accounts, voluntary benefits, a 401(k) plan with employer matching, and a 529 savings plan.
• Employee mortgage loan program and free access to an hirify.global account with self-directed trading.
• Axos participates in E-Verify at facilities located in the United States.