Supervisor, Call Center

Location: Remote call center team; role listed in Peachtree Corners, Georgia, United States.

Pay range: $77,000.00–$100,000.00 USD annual.

Company

hirify.global is presented as part of Resmed, a global healthcare organization focused on digital health technologies and sleep and respiratory care.

What you will do

• Lead and manage a customer service team of up to 40 representatives.
• Oversee talent development, performance management, and career growth.
• Coach team members using call metrics and KPIs.
• Act as the first escalation point for high-touch patient inquiries.
• Analyze performance data and trends to identify improvements.
• Collaborate with leadership and peers to achieve service goals.

Requirements

• High School Diploma or GED required; an Associate or Bachelor’s degree is preferred.
• At least 5 years of customer service experience in a call center environment.
• At least 4 years of people management experience, preferably with teams of 20 or more.
• Strong leadership and organizational skills, including the ability to prioritize and multitask.
• Excellent communication and relationship-building abilities.
• Proven ability to drive results and motivate large customer support teams.

Nice to have

• Associate or Bachelor’s degree.
• Experience managing teams of 20 or more members.

Culture & Benefits

• Patient-centered, collaborative, data-driven, adaptable, and empowering working approach.
• Flexible work arrangements and opportunities for learning, growth, and professional development.
• Medical, dental, vision, life, AD&D, and disability insurance for employees regularly scheduled to work 30 or more hours per week.
• HSA, FSA, commuter benefits, sleep care management, 401(k), ESPP, EAP, and tuition assistance.
• Flexible Time Off, 14 paid company holidays, and up to 14 weeks of primary caregiver leave or 2 weeks of secondary caregiver leave.
• Eligible employees may participate in incentive compensation programs subject to plan terms and eligibility requirements.