Key Account Manager - Paylater (Online Merchant & Payment Gateway/ EDC Partner)

Location: Central Jakarta, Jakarta, Indonesia

Company

Fintech company focused on Paylater, online merchant, payment gateway, and EDC partnerships.

What you will do

• Serve as the primary contact for key accounts, addressing client needs and building long-term relationships.
• Develop and execute strategic account plans with the Business Development team and monitor contract deliverables, account metrics, and KPIs.
• Coordinate with Business Development, marketing, product, integration, and Merchant Support teams to deliver solutions aligned with client goals.
• Identify and resolve account issues, maintain accurate interaction and transaction records, and generate performance reports.
• Optimize upselling across partnership deals and manage team-member performance and function-related achievements.
• Manage multiple priorities effectively while driving strategic projects for merchants and partners.

Requirements

• Bachelor’s degree in Marketing, Business Administration, Communications, or a related field.
• 3–5 years of experience in a related field, with a proven track record of success; client-facing or customer success experience is preferred.
• Fluency in English and Bahasa is required.
• Excellent communication, interpersonal, negotiation, execution, analytical, and attention-to-detail skills.
• Ability to plan, work to a structured timetable, and remain focused on deliverables.
• Strong Microsoft Office skills, including Excel, Word, and PowerPoint.
• Self-starter able to work effectively as part of a team.
• Entrepreneurial, dynamic, and proactive, with a passion for learning and adaptability to new challenges.

Culture & Benefits

• Full-time employment within the Business Development department.
• Work is based in Central Jakarta, Jakarta, Indonesia.