Director, Operational Resilience

Location: Ontario, Canada; other eligible locations include Newfoundland and Labrador, New Brunswick, Prince Edward Island, and Nova Scotia. Occasional travel within Canada is required.

Base pay: 120,335–154,717 CAD per year, plus eligibility for discretionary performance-based incentive programs.

Company

hirify.global is a national health solutions partner providing insurance, primary care, and emergency medical services across Canada.

What you will do

• Translate business priorities into operating plans, team objectives, measurable outcomes, and commitments.
• Lead enterprise frameworks, policies, and methodologies for Operational Risk Management, Business Continuity Management, and Third-Party Risk Management.
• Establish risk appetite and tolerance levels and lead operational resilience risk identification, assessment, monitoring, and emerging-risk analysis.
• Strengthen business continuity and crisis management through business impact assessments, recovery objectives, methodologies, and playbooks.
• Provide resilience oversight for significant initiatives, including new products, acquisitions, and technologies.
• Deliver forward-looking risk reporting to executives and the Board while partnering with Internal Audit, Compliance, Legal, Finance, and business leaders.

Requirements

• 10+ years of progressive experience in risk management, operational resilience, audit, compliance, or a related discipline.
• Proven experience building and leading operational resilience programs, with strong knowledge of Operational Risk Management, Business Continuity Management, and Third-Party Risk Management.
• Experience in a highly regulated environment; financial services, insurance, or health care experience is an asset.
• Experience taking frameworks from concept through implementation and embedding them into business practices.
• Familiarity with Governance, Risk and Compliance, business continuity, and crisis communication technologies.
• Strong relationship-building, influencing, communication, and judgment skills, including the ability to communicate complex risk issues to senior executives, the Board, and stakeholders.
• Ability to challenge constructively, remain calm under pressure, coach and develop others, and lead transformational change.
• English proficiency, written and verbal, is required for customer services and internal stakeholder communication.

Nice to have

• Professional risk certifications such as FRM or PRM.
• French-English bilingualism.

Culture & Benefits

• Permanent, full-time position reporting to the Chief Risk Officer.
• Flexible work options, competitive pay, comprehensive benefits, and performance-based incentive eligibility.
• Opportunities for personal and professional growth with supportive leadership.
• Inclusive environment focused on caring, accountability, responsiveness, innovation, and community.
• Accommodation and adjustments are available throughout the recruitment process.