Workplace Experience Lead

Location: Onsite in New York, New York, USA; travel required as needed to support regional offices, workplace projects, and vendor oversight.

Base salary: $116,100–$141,900 for Connecticut and the NYC-metro area; annual bonus and equity may also be available.

Company

hirify.global operates online travel platforms and services, including Booking.com, Priceline, Agoda, KAYAK, and OpenTable, using AI and machine learning to support travel consumers and partners in more than 220 countries and territories.

What you will do

• Lead workplace operations and facilities management for the primary office while supporting consistency across regional sites.
• Maintain standards for office safety, functionality, cleanliness, hospitality, service delivery, and regulatory compliance.
• Lead onsite team performance, daily priorities, workplace issue escalations, and cross-functional workplace programs.
• Manage vendors, contracts, budgets, forecasting, invoices, and resource allocation.
• Deliver office buildouts, relocations, refurbishments, and expansions while supporting space planning and utilization analysis.
• Oversee workplace systems, operational metrics, continuous improvement, and data-driven workplace optimization.

Requirements

• 7–10 years of experience in workplace operations, facilities management, corporate real estate, hospitality, or a related field.
• Experience supporting multi-site or regional office operations in a fast-paced, high-growth, or evolving environment.
• Prior people management experience, including leading onsite and remote teams and influencing cross-functional partners.
• Strong experience managing third-party vendors, contracts, and service delivery models.
• Strong fiscal oversight, including invoice review and approval and operations budget management.
• Understanding of facilities operations and workplace safety, plus familiarity with building systems and office technology such as audiovisual, room reservation, and ticketing applications.
• Strong analytical, organizational, problem-solving, communication, and stakeholder management skills, including experience with executive leadership.
• Ability to manage multiple priorities across locations and time zones and balance strategic planning with practical execution and escalation management.

Nice to have

• Bachelor's degree in Business, Real Estate, Facilities Management, or a related field.
• Experience implementing workplace tools, systems, or automation.
• Professional certifications such as CFM, MCR, CPR/AED, or OSHA training.
• Experience with outsourced service delivery models or managing external project teams.

Culture & Benefits

• Inclusive environment focused on innovation, creativity, collaboration, and diverse perspectives.
• Comprehensive health and wellness benefits, with additional perks such as tuition reimbursement, fitness reimbursement, and discounts.
• Annual bonus and equity consideration in addition to base salary.
• Onsite work with travel required as needed for regional offices, projects, and vendor oversight.

Hiring process

• Apply through the job posting’s application button.
• Reasonable accommodation requests may be submitted by email during the application process.