Partner Success Manager (SaaS)

Location: Athens, Attica, Greece; hybrid work from home and the Athens office.

Company

hirify.global develops accessible learning and people-operations technologies, including TalentLMS, eFront, TalentCards, and TalentHR, serving more than 12,000 companies and 22 million learners worldwide.

What you will do

• Monitor partner health, engagement, and satisfaction, identify risks, and coordinate interventions with Partner Account Managers.
• Provide day-to-day operational support, resolve requests, and coordinate internal escalations.
• Maintain partner access to demo environments, pricing information, sales enablement materials, systems, and resources.
• Coordinate partner training, certification, and recertification activities and maintain operational readiness after onboarding.
• Prepare health metrics, certification updates, satisfaction insights, and operational reports for partner business reviews.
• Coordinate Salesforce access, referrals, opportunity routing, administrative changes, and improvements to partner processes.

Requirements

• Experience in partner operations, partner success, customer success, sales operations, or a similar customer- or partner-facing role, ideally in B2B SaaS.
• Strong organisational, communication, relationship-building, problem-solving, and stakeholder-management skills.
• Customer-centric and solution-oriented mindset with the ability to manage multiple requests and priorities.
• Experience coordinating training, onboarding, or certification activities and tracking participation and completion.
• Experience working with CRM systems and managing operational data, reports, and workflows.
• Ability to analyse engagement metrics, identify risks, and turn insights into actionable recommendations.
• Detail-oriented and proactive approach to maintaining accurate information and improving operational processes.
• Comfort working in a fast-paced, international environment with cross-functional teams.

Nice to have

• Experience with channel partners, resellers, or technology service providers.
• Familiarity with SaaS, HR technology, EdTech, or IT services.
• Experience with Salesforce or Partner Relationship Management platforms.
• Experience managing partner portals, certification programmes, or sales enablement resources.
• Familiarity with partner health metrics, NPS/CSAT surveys, satisfaction reporting, business reviews, opportunity routing, or operational escalations.

Culture & Benefits

• Hybrid work combining home working with the Athens office.
• Competitive base salary, performance bonuses, and stock options for all team members.
• Private health coverage, nutritionist access, an in-house blood bank, and family support.
• Office breakfast and catered lunch, monthly meal allowance, and an OASA transport card or nearby parking.
• Learning budget covering coaching, conferences, university degrees, and creative pursuits.
• Access to learning and collaboration across the Starttech Ventures SaaS ecosystem.