Customer Success Manager II, Commercial Markets (Geospatial)

Location: Hybrid in San Francisco or Denver, United States; 3 office days per week required. Travel to customers and internal teams may be required.

Salary: USD 121,840–152,320 base salary for San Francisco; US national range USD 105,040–131,280. Eligible for commission.

Company

hirify.global designs, builds, and operates a large constellation of imaging satellites and delivers satellite imagery and geospatial data through a cloud-based platform for commercial, environmental, and humanitarian users.

What you will do

• Manage customer relationships across the post-sales lifecycle, including renewal, expansion, customer health, and gross and net retention.
• Partner with Account Executives to develop unified commercial strategies and provide actionable account insights.
• Map account trajectories to identify capacity gaps, risks, and expansion opportunities.
• Co-create success plans and QBRs that demonstrate the business impact and ROI of hirify.global solutions.
• Build relationships across complex stakeholder networks and equip customer champions with data to advocate for the partnership.
• Lead cross-functional teams through account milestones and navigate high-stakes customer situations.

Requirements

• 6+ years of experience in Customer Success, Account Management, or another strategic customer-facing role.
• Working knowledge of remote sensing, GIS, or geospatial imagery products, with the ability to connect technical workflows to commercial value.
• Experience acting as a thought partner by asking reframing questions about client motivations, pressures, and business context.
• Understanding of commercial business models, industry market shifts, and regulatory changes, with the ability to assess trade-offs in customer requests.
• Strong situational awareness and the ability to adapt communication style, depth, and detail for executives and technical leads.
• Excellent written and verbal English communication skills with a professional presence that earns trust.
• Availability to support global business needs, including US calls.
• Willingness to travel to connect with customers and internal teams.

Nice to have

• Experience as a Customer Success Manager or Account Manager.
• Experience with CRM and Customer Success tools such as Salesforce, Gainsight, or Zendesk.
• Ability to translate customer data into actionable insights.
• Experience leading organizational change management efforts.
• Experience in the utility or oil and gas sector, including knowledge of how energy companies evaluate and implement geospatial solutions.

Culture & Benefits

• Full-time employment with a people-centric culture focused on belonging, inclusion, and employee growth.
• Medical, dental, and vision plans; HSA with company contribution; paid time off; holidays; and company-wide days off.
• 16 weeks of paid parental leave, wellness and employee assistance programs, and paid volunteering time off.
• Home office, phone, internet, commuter, and tuition reimbursement benefits, plus LinkedIn Learning access.
• Equity and potential short-term and long-term incentives, subject to employment type, location, and applicable policy.

Hiring process

• Applications are reviewed on a rolling basis and the posting may close early once a suitable applicant pool is received.
• Select interviews may use Metaview and a hirify.global AI Notetaker with candidate consent; candidates may opt out.
• AI tools are permitted for interview preparation but are prohibited during live interviews or assessments unless explicitly allowed.