Senior Customer Stories Manager (AI)

Location: Remote, United States; travel 4–6 times per year for customer site visits, interviews, video shoots, and hirify.global events.

Annual base salary: $95,000–$135,000 USD, plus eligibility for incentive plans.

Company

hirify.global provides an AI revenue execution platform that helps customer-facing teams turn business signals, content, coaching, and seller behavior into measurable revenue outcomes.

What you will do

• Own the customer case study pipeline from identifying stories and securing participation through interviews, writing, approval, and publication.
• Build trust-based customer relationships, lead interviews, and represent customer voices accurately.
• Partner with advocacy, references, product marketing, sales, customer success, design, and content teams to align stories with launches, campaigns, and sales priorities.
• Use and develop AI workflows for interview synthesis, drafting, editing, research, and content variations while maintaining editorial quality and accuracy.
• Repurpose case studies into sales one-pagers, web pages, social snippets, and video scripts.
• Manage customer legal and PR approvals, track pipeline health and performance, and report on program impact.

Requirements

• 5+ years of experience in case studies, customer marketing, content marketing, or journalism.
• Strong customer rapport, listening, interviewing, and customer-voice representation skills.
• Practical fluency with AI tools, including building workflows and teaching others to use them.
• Proven cross-functional collaboration with references, advocacy, product marketing, sales, and customer success teams.
• Excellent writing and editing skills, with experience shipping polished content under deadlines.
• Strong project management skills and the ability to manage multiple stories across customers, legal, and stakeholders.
• Ability to travel 4–6 times per year.
• Writing samples are required.

Nice to have

• Experience with SaaS or B2B customer marketing, product marketing, video or multimedia storytelling, or direct work with sales and customer success teams.

Culture & Benefits

• Remote work within the United States with travel for customer and company events.
• Benefits and perks are available based on the employee’s country.
• Inclusive workplace focused on employee growth and belonging.
• Reasonable accommodation is available during the application or recruiting process.
• Equal opportunity employment and incentive plan eligibility in addition to base salary.