Digital Product Manager Client Lifecycle (Microsoft Dynamics)

Location: Hartford, United States; hybrid work mode.

Company

hirify.global subsidiary The Hartford Steam Boiler provides insurance and reinsurance products and services.

What you will do

• Own the B2B client partnership lifecycle management platform, Grand Central, built in-house on Microsoft Dynamics.
• Set the platform vision and roadmap to make client information a trusted source for client-facing and operations teams.
• Translate client-facing team needs into a prioritized roadmap covering data quality, document management, client insights, and reporting.
• Guide Digital Product Owners managing the platform backlog and partner with the dedicated IT delivery team.
• Work with business leaders and user champions to drive adoption and measure business results.
• Enable advanced business capabilities through digital experience, AI, and related technologies.

Requirements

• 10+ years of combined experience in product management, business analysis, systems implementation, or related work, including complex cross-functional initiatives.
• 5+ years owning, implementing, or enhancing CRM or client management platforms with measurable business outcomes.
• Bachelor’s degree in Business, Marketing, Information Systems, Engineering, or a similar discipline, or equivalent work experience.
• Expertise in product discovery, roadmapping, prioritization, CRM data models, data quality, and document management.
• Ability to define KPIs, analyze data, deliver insights, and prioritize effectively with incomplete information.
• Strong presentation and facilitation skills with executives and frontline users.
• Ability to influence across business and technology without direct authority and lead indirectly.
• Understanding of B2B client-facing teams in insurance or reinsurance, including client agreements, rates, and state filings.
• Commitment to adapting to change and encouraging others to embrace it.

Nice to have

• Insurance experience, especially property and casualty insurance or reinsurance.
• Microsoft Dynamics experience.
• Product management training or certification such as Pragmatic, SAFe POPM, CSPO, or PSPO.
• Hands-on experience with the Scaled Agile Framework on transformational initiatives involving core business solutions with digital capabilities.
• CPCU designation.

Culture & Benefits

• Regular employment with a hybrid work arrangement.
• Inclusive workplace focused on respect, empowerment, diversity, and developing talent.
• Equal opportunity employer providing reasonable accommodations for qualified individuals with disabilities.