Distribution Technology Specialist (m/f/d)

Location: Berlin, Germany; hybrid mobile working options. Working hours may vary between 7AM and 9PM, Monday to Friday.

Company

hirify.global is a hospitality consultancy representing more than 300 independently owned luxury hotels in over 60 countries and part of the Marriott International portfolio.

What you will do

• Configure, maintain, optimize, and audit member hotels in SynXis, MARSHA, and related Marriott systems.
• Monitor connectivity and performance across OTAs, GDS, IDS, voice, direct booking engines, and mobile channels.
• Resolve escalated technical issues, connectivity problems, recurring cases, and conflicts involving hotels, travel agents, or guests.
• Implement and onboard new hotels, manage content and rate loading, and maintain rate parity while minimizing Best Rate Guarantee claims.
• Deliver advanced CRS onboarding and system training for hotels and support training materials and process improvement projects.
• Supervise and mentor interns, support new team-member onboarding, and collaborate with Revenue, Commercial Strategy, Sales, Marketing, Reservations, and Account Management.

Requirements

• Degree in Hospitality Management, Business Administration, Information Technology, or a related field.
• At least 2 years of professional experience in distribution, reservations, revenue management, or related technical hospitality roles.
• Advanced knowledge of CRS and Marriott systems, including SynXis, MARSHA, SiteMinder, DAC, HPP, Product Catalog, MaRFP, and mPortal.
• Knowledge of connectivity with PMS, RMS, OTA, and GDS platforms, including Opera, MEWS, StayNTouch, Protel, Infor, Duetto, IDeaS, HappyHotel, Booking.com, Expedia, Agoda, Trip.com, and related systems.
• Experience with XML is required; knowledge of XTML is advantageous.
• Proven expertise in troubleshooting complex technical issues and the ability to handle complex cases independently and escalate strategically.
• Proficiency in Microsoft Office, especially Excel, with the ability to analyze and interpret data.
• Excellent command of English and at least one additional language are required.
• Strong analytical, problem-solving, communication, interpersonal, leadership, mentoring, prioritization, adaptability, and cross-cultural collaboration skills.

Nice to have

• Knowledge of XTML language.
• Further additional languages.

Culture & Benefits

• Hybrid mobile working options.
• Work in an international team representing more than 39 countries at the global headquarters.
• Working hours coordinated with personal preferences within a 7AM–9PM Monday-to-Friday window.
• Benefits at member hotels, brand partners, and employee discounts, including Marriott Explore rates.
• Career development opportunities in an international company and access to the luxury boutique hotel market.

Hiring process

• Submit the application online without a picture.