Senior Customer Success Manager (IoT)

Location: GA, US

Company

hirify.global provides IoT products and services, supporting strategic customers with tailored solutions, platform adoption, and long-term business growth.

What you will do

• Own the strategic customer journey, monitor health scores and usage metrics, and drive product adoption, retention, expansion, and renewals.
• Act as a consultative IoT advisor, translating KORE's product suite into tailored solutions for diverse customer business models.
• Orchestrate onboarding with milestone frameworks and Joint Success Plans aligned to customer KPIs and time-to-value.
• Design high-touch enablement programs, strategic workshops, and self-service knowledge resources for strategic accounts.
• Serve as the primary strategic partner and executive sponsor, coordinating product, engineering, support, sales, and marketing teams to resolve risks and operational challenges.
• Lead outcome-based QBRs, product feedback loops, SOPs, playbooks, CRM usage, KPI reporting, and customer success training.

Requirements

• 7+ years of experience in a Customer Success Manager role.
• Bachelor's degree in Business, Marketing, Communications, or a related field.
• Experience managing a portfolio of high-value customers and driving retention and growth.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong presentation and negotiation skills, including written and verbal communication with internal and external customers.
• Customer-centric mindset and commitment to exceptional customer experiences.
• Ability to collaborate effectively across departments and work as a team player.
• Demonstrated ability to drive change and foster continuous improvement.
• Experience working successfully with senior C-level executives, internally and externally.

Nice to have

• Experience advising customers on IoT solutions and platform adoption.
• Experience developing training programs using live, written, and recorded formats.

Culture & Benefits

• Full-time employee position with regular office-based working conditions in GA, US.
• Expected to remain stationary, move, lift, push, pull, or move up to 15 pounds, use hands, reach, and communicate as required for essential functions.
• Reasonable accommodations may be provided for individuals with disabilities.
• KORE is an Equal Opportunity Employer and prohibits discrimination and harassment.