Enterprise Customer Success Manager (AI)

Location: Nashville, TN; San Diego, CA; or San Francisco Bay Area, CA, United States. Travel throughout the United States is required for strategic customer engagements, Executive Business Reviews, implementations, customer site visits, and industry events.

Base salary: $130,000–$150,000 USD annually, plus eligibility for an annual performance bonus and company equity/RSUs.

Company

hirify.global develops AI-powered fleet safety solutions using Computer Vision and Edge Computing to improve driver safety, operational performance, and fleet visibility.

What you will do

• Manage a focused portfolio of approximately 4–6 high-value enterprise customers representing $4M–$6M+ in ARR.
• Lead customer strategy across implementation, deployment, onboarding, adoption, value realization, retention, renewal, and expansion.
• Build trusted relationships with operational, safety, IT, finance, and executive stakeholders, including leading Executive Business Reviews.
• Translate customer, operational, safety, and fleet data into ROI narratives, success plans, measurable goals, and business outcomes.
• Own renewal health, forecasting, risk mitigation, churn recovery, and qualified expansion opportunities in partnership with Sales.
• Coordinate Sales, Implementation, Product, Support, Field Engineering, Engineering, and Operations while representing the voice of the customer.

Requirements

• Significant experience in Customer Success, Strategic Account Management, Enterprise Account Management, Professional Services, Consulting, Implementation, or another strategic post-sales role.
• Experience managing complex enterprise customers and building relationships with senior and executive stakeholders.
• Demonstrated success driving customer adoption, retention, renewals, expansion, and measurable business outcomes.
• Experience leading complex implementations, deployments, or technology transformations.
• Strong commercial instincts and the ability to identify and develop expansion opportunities.
• Ability to translate analytics and customer data into compelling business and ROI narratives.
• Exceptional communication, executive presence, relationship-building, and cross-functional leadership skills, including influencing teams without direct authority.
• A proactive approach to identifying customer risks early and mobilizing teams toward resolution.
• Bachelor’s degree or equivalent professional experience.

Nice to have

• Experience supporting large, complex enterprise or Fortune 1000 customers.
• Experience with Enterprise SaaS, Artificial Intelligence, Computer Vision, Fleet Management, Telematics, Transportation Technology, Logistics, IoT, Connected Operations, Safety Technology, Operational Analytics, or complex physical technology and hardware deployments.
• Experience with Gainsight or a similar Customer Success platform and Salesforce or a similar CRM platform.

Culture & Benefits

• Strategic Customer Success model focused on retention, implementation velocity, measurable value realization, and customer advocacy.
• Company-paid health, dental, and vision coverage for the employee and most dependents.
• Generous PTO and sick leave, 401(k) with company match, disability and life insurance, and ancillary benefits.
• Annual performance bonus eligibility and company equity/RSUs.
• Inclusive, diverse, and equal-opportunity workplace; applicants only, with no recruiting agencies.

Hiring process

• Apply directly through hirify.global’s careers openings; recruiting agencies should not contact the company.
• Official application communication comes only from email addresses ending in @hirify.global.com or @us-greenhouse-mail.io.