Customer Success Manager (Robotics Automation)

Location: Bolingbrook, IL, with regular travel throughout the region and approximately 30% travel to customer sites. Other locations include Bolingbrook/Chicago and Oakland/San Francisco. Candidates should live near a major airport and hold a valid driver's license with access to a vehicle.

Salary: $115,000–$140,000 USD annually, with final offers based on experience, geographic location, market considerations, and cash/equity preferences.

Company

hirify.global provides Robotics-as-a-Service by combining industrial robotics, proprietary software, and full-service support to make automation accessible to American manufacturers.

What you will do

• Serve as the primary consultative partner and point of contact for assigned manufacturing customers.
• Build relationships, assess satisfaction with deployed robotic automation systems, and coordinate technical, operational, training, and administrative support.
• Conduct regular customer communication and site visits, address relationship issues, and monitor customer health and engagement.
• Collaborate with Sales, Deployment, and Service teams to guide customers through their automation journey, especially first-time automation buyers.
• Identify expansion opportunities for additional robotic solutions and services within existing accounts.
• Provide customer feedback and recommendations to improve hirify.global products, services, and internal processes.

Requirements

• 3–5+ years of experience in manufacturing operations, such as Plant Manager, Production Manager/Supervisor, or Process Engineering Leader, in a manufacturing or production environment.
• Familiarity with robotic automation systems used for palletizing, de-palletizing, case packing, machine tending, welding, injection molding, or similar applications.
• Outstanding communication, stakeholder management, relationship-building, cross-functional collaboration, judgment, and escalation-management skills.
• Ability to identify expansion opportunities through customer relationships, operational insight, and customer outcomes.
• Proficiency with CRM and customer relationship management tools such as Salesforce, ticketing systems, or project tracking platforms.
• Strong operational discipline, follow-through, and ability to manage multiple priorities.
• Ability to travel approximately 30% to customer sites, live near a major airport, and maintain a valid driver's license with access to a vehicle.

Nice to have

• Experience with industrial, manufacturing, hardware, robotics, or operationally complex customers.
• Experience managing a portfolio of industrial automation users through adoption, expansion, and renewals, ideally for technical platforms and solutions.
• Consultative sales experience.

Culture & Benefits

• Full-time U.S.-based team members receive equity, comprehensive medical, dental, and vision coverage, and employer-paid insurance benefits.
• Benefits include FSA and DCFSA, an Employee Assistance Program, up to 12 weeks of paid parental leave, and a company-sponsored 401(k).
• Flexible PTO, monthly cell phone reimbursement, and a home office stipend are provided; the stipend supports fully remote and hybrid employees.
• Commission-eligible roles may include an uncapped commission structure.
• Operating principles emphasize ownership, action, adaptability, cross-functional collaboration, customer-focused execution, and data-driven decision-making.

Hiring process

• Some interviews use AI-powered tools to evaluate candidate responses, while final hiring decisions are made by people.